General Terms and Conditions

1. All our sales, works, deliveries and services are carried out in accordance with the conditions set out below. Entrusting us with your order implies the express acceptance of these general terms and conditions. The customer’s contrary conditions are not accepted unless confirmed in writing by us.
2. Any complaints must be submitted in writing within eight days after receipt of the goods or completion of the works, and sent to our registered office with a clear description of the defects, enabling us to fully assess the matter. Otherwise, they will not be considered.
3. If the VAT rate is changed before invoicing the balance of the price, the price of the works still to be invoiced will be adjusted accordingly, even if a VAT-inclusive price was agreed.
4. Our invoices are payable by bank transfer.
5. Our invoices are payable without discount, within 30 days from the invoice date.
6. Outgoing invoices sent by post or email serve as proof of dispatch.
7. Non-payment of an invoice entitles us to cancel orders not yet executed, to demand immediate payment of the total outstanding amount, or to take back the delivered goods.
8. Any amount unpaid on the due date shall, by operation of law and without notice, accrue interest calculated on the basis of the rate applied by the National Bank of Belgium at the time of issuance of the invoice for advances in current account on government securities, increased by 2%.
9. In the event of total or partial non-payment of the debt on the due date without serious reasons, and after an unsuccessful formal notice, the outstanding balance will be increased by 10%, with a minimum of €50 and a maximum of €1,985, even if grace periods are granted.
10. Non-payment on the due date of a single invoice renders immediately payable the outstanding balance of all other invoices, even those not yet due.
11. All goods remain the property of our company until full payment of the outstanding debt, regardless of the form or period of the agreed method of payment. However, from the moment of delivery or installation, the customer bears the risk of loss or destruction of the goods.
12. Notwithstanding the buyer’s risks relating to the goods, the seller retains ownership of the delivered goods until full payment of the price. Deposits paid remain acquired by the seller as compensation for possible losses in the event of resale.
13. If the seller’s confidence in the buyer’s creditworthiness is shaken by acts of enforcement or other demonstrable events that call it into question or make it impossible, the seller reserves the right to demand suitable guarantees from the buyer. If the buyer fails to comply, the seller has the right to cancel the entire order or part thereof, including goods already delivered.
14. The drawing and/or acceptance of bills of exchange or other negotiable documents does not constitute a renewal of the debt and does not derogate from the sales conditions.
15. In the event of a dispute, only the courts of Ghent or the courts of the buyer’s domicile, at the seller’s choice, are competent.
16. Any delivery date is given for information purposes only. Delays do not justify the termination or cancellation of orders, nor do they give entitlement to damages, unless otherwise agreed in writing. Any delay due to force majeure extends the delivery period by a period equal to the duration of the force majeure.
17. All works are carried out at the request of the client, and we assume that the client has all necessary building permits and other administrative authorisations. In the event of failure to apply for a building permit, the client is obliged to bear all costs and fines that this may entail for us.

Below you will find our general terms and conditions of sale and rental. These conditions apply to all our quotations, sales, deliveries and rental services. For an official version, you can also download the document: Download the PDF version.